WHOLESALE | Terms & Conditions
TERMS
Ordering & Payment
$150 minimum for opening orders
$50 minimum for reorders
Orders over $500 receive free shipping
Orders can be made via our website or via email . Payments for orders are required to be made via credit card or bank transfer and we currently accept Visa, Mastercard, American Express and Pay Pal.
BUYING QUANTITIES
We have a minimum order of 5 items per design/product.
TURN AROUND TIME
We endeavour to make sure that all our product listed on our website are in stock. As we are a small company, we try our hardest to fulfil all orders in a timely fashion and appreciate your understanding during peak periods if minor delays are unavoidable. Our standard turnaround time for local deliveries is 1-2 business days, for all orders delivered by post please allow for 3-5 days. If you have ordered an item that is not in stock or we are unable to fulfil your order, we will let you know as soon as possible the revised turnaround time. Otherwise we can offer an agreeable alternative item or refund.
BACK ORDERS
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and if directed we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately at our cost unless otherwise discussed.
SHIPPING
All orders are shipped from our studio on the Sydney Northern Beaches, Australia. Unless other arrangements have been made, orders ship via Australia Post. Please let us know if you would like to request special shipping arrangements. Any duties or customs fees incurred are the responsibility of the purchaser. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice.
PACKAGING
To ensure the safety of your order and to keep the products flat and safe during postage.
- All prints are packaged in cellophane sleeves with backing board.
- A3 prints are sent in a mailing tube to ensure it is protected.
- Cards are packaged up in cello envelopes with white or kraft envelopes.
- All products will be sent in a reinforced mailing box unless your order is hand delivered.
CANCELLATIONS, RETURNS AND EXCHANGES
We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the value of the products returned. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and in it's original packaging.
PRODUCT IMAGES
We are happy to supply high resolution images of our products for your website. We also please ask that you credit our work when sharing on any social media platform.
SALES CHANNELS
We fully support the sale of our products through your physical store and company website. However under no circumstances are out products to be resold on Ebay or Etsy or any other third party website.
All work is copyright © KPR Designs. Work may not be reproduced, altered or used without written permission from KPR Designs. All rights reserved. In purchasing any KPR Designs products, you agree that the terms and conditions will be interpreted under the laws of Australia.